This Privacy Policy outline how Knockit[Smart move Logistics Solutions Private Limited] ("Knockit“,"Company," "we," "our," or "us") collects, uses, discloses, and safeguards the personal information you provide when using our website or mobile applications. This Policy is governed by applicable privacy laws, and by using our services, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

Your privacy is important to us. This Privacy Policy applies to all users of our website https://www.knockit.com/ and mobile applications including the Knockit Customer App and the Knockit Driver Partner App (collectively referred to as "Knockit APPS "). By accessing or using our Platforms and services, you consent to the collection, transfer, use, storage, and sharing of your information as described in this Policy. If you do not agree with this Policy, please discontinue using our Platforms and services.

We may update this Privacy Policy periodically, and the most recent version will be effective from the date of publication. We encourage you to review this page regularly to stay informed of any changes.

Information We Collect

We collect the following information to provide and improve our services

Personal Information: Name, job title, email address, phone number, postal code, address, and preferences.

Transaction Information: Billing and payment details, including information necessary to process transactions on our Platforms.

Usage Data: Information regarding your interaction with our Platforms, such as app installation/uninstallation, IP address, and device data.

Driver Partner Information (if applicable): Location data, profile picture, identification documents, vehicle details, and call/SMS information shared during service delivery. We may also collect background checks, driving history, and other relevant information as permitted by law.

We retain personal and sensitive data only for as long as necessary to fulfill the purposes outlined in this Policy.

Use of Information

We use the collected information to:

Maintain internal records and improve our services

Facilitate transactions and manage your account

Process payments and respond to customer inquiries

Provide customer support and track service orders and deliveries

Communicate important updates and promotional content (with your consent)

Conduct market research and improve user experience by personalizing our Platforms

You can opt out of receiving promotional communications by following the unsubscribe instructions provided or contacting us directly.

Security

We are committed to safeguarding your personal data through appropriate physical, electronic, and administrative procedures. We comply with all applicable laws regarding the protection of personal information and implement security measures to prevent unauthorized access, disclosure, or misuse.

Information Disclosure

We may share your information with trusted third-party service providers to enhance our Platforms and services, including analytics, payment processing, and customer support. We may also share Driver Partner information (e.g., name, phone number, and profile picture) with customers for service facilitation.

Additionally, we may disclose your information if required by law, regulation, or legal process to government agencies, law enforcement, or other third parties.

Prohibited Activities

As per Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that:

•belongs to another person and to which the user does not have any right

•is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force

•is harmful to child

•infringes any patent, trademark, copyright or other proprietary rights

•violates any law for the time being in force

•deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact

•impersonates another person

threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation

•contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource

•is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

In case of with non-compliance with rules and regulations, Policy or the terms of service, we have the right to terminate the access or usage rights of the users to the computer resource or the Knockit Apps immediately or remove non-compliant information or both, as the case may be.

We use cookies to enhance your experience on our Platforms. Cookies help us track traffic, analyze usage patterns, and personalize content. You may choose to accept or decline cookies through your browser settings. However, declining cookies may affect your ability to use some features of our Platforms.

Links to Other Websites

Our Platforms may contain links to third-party websites. We are not responsible for the privacy practices of external sites, and we encourage you to review their privacy policies.

Data Access and Withdrawal

You have the right to access, review, and correct any personal information we hold about you. You may also choose to withdraw your consent at any time by contacting us. Please note that the withdrawal of consent may limit your access to certain services.

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact our Grievance Officer or support team:

Grievance Officer:

In accordance with the Information Technology Act, 2000, and its amendments, the contact details of our Grievance Officer are provided below. If you have any queries or concerns specifically about this privacy policy, please contact us directly at: